Customer Care – Michelle Valentine’s Shop
Shop FAQs (Frequently Asked Questions)
Thank you for shopping at Michelle Valentine’s Shop! You can reach Customer Care anytime at this page.
Thank you for shopping at Michelle Valentine’s Shop!
Here are all the links to reach the exact information you need to find or update:
Most products ship within 2–3 business days, while digital downloads (like music or printables) are available immediately. For full shipping details, please visit our Shipping Information page.
We want you to love every item you receive! For full details on how to request a return or exchange, please visit our Return Policy page.
A Michelle Valentine Shop gift card is the perfect way to share the joy of travel, art, and inspiration—especially when you’re not sure what to choose. Simply visit our Gift Card page to select your amount and send a digital card directly to your recipient.
The Wishlist lets you “heart” your favorite items so you can easily find them later. It’s perfect for saving products you love—whether you’re planning to buy soon or just browsing for inspiration.
No. All sales are final unless your item arrives damaged.
Items that arrive broken, torn, misprinted, or unusable due to a manufacturing or shipping issue. You must provide clear photos of the item and its packaging.
You must contact us within 7 days of delivery. Claims made after 7 days will not be honored.
No. We do not accept returns due to buyer’s remorse or order errors. Please check your cart carefully before purchasing.
We do not offer exchanges for incorrect size or color unless the item was damaged or incorrect due to our error.
No. All digital downloads and gift items are non-refundable and non-returnable.
No. All original art, canvas prints, stationery, greeting cards, and other made-to-order items are final sale.
You’ll receive a reply within 48 hours. If your request is approved, we’ll provide return or replacement instructions.
Only send returns to the address we provide after approval. Unapproved returns will not be processed or returned.
No. Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service with insurance.
We currently ship merchandise only within the continental U.S., excluding Alaska, Hawaii, and U.S. territories. However, original artwork can be shipped internationally. Please contact us for a shipping quote before purchasing.
Yes—for all eligible U.S. merchandise (excluding original artwork), we offer free standard shipping on orders of $75 or more. Orders below $75 incur a flat-rate shipping fee of $7.95.
No. Original artwork is excluded from the free shipping offer. Due to the size, value, and packaging requirements of artwork, shipping is billed separately after purchase.
Shipping costs for original pieces vary depending on the size, packaging, insurance, and destination. After your purchase, you will receive a separate invoice for shipping. You may also request a quote in advance by emailing us at info@michellevalentine.tv.
For most products, you can expect delivery within 5 to 7 business days after your item ships. Original artwork timelines may vary. You will receive tracking information via email once your order is en route.
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Custom-printed merchandise (like mugs, bags, and prints) is fulfilled by U.S.-based print partners
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Original artwork is shipped by Michelle Valentine from Florida
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Digital downloads are delivered immediately by email
Yes. You will receive an email with tracking details as soon as your physical order has shipped. Please allow 24–48 hours for tracking to activate.
Absolutely. All artwork shipments include tracking, and most are insured and may require a signature upon delivery.
Most smaller items can be delivered to PO Boxes. However, we cannot ship original artwork to PO Boxes due to size and carrier restrictions. A physical address is required.
If your order is undeliverable or refused, return shipping fees and any applicable restocking costs will be deducted from your refund (if approved). Shipping fees are non-refundable.
No account is required to place an order—but creating one lets you track orders, manage your Wishlist, and access downloads more easily.
Orders are processed quickly, so changes or cancellations may not be possible. Please contact Customer Care as soon as possible to see if adjustments can be made.
We offer digital products worldwide, and original artwork ships internationally. However, most physical merchandise ships within the continental U.S. only. See our Shipping Information page for full details.
All digital purchases—such as downloads and video greetings—are non-refundable. Please read the product description carefully before purchasing.
A Video Greeting is a personalized, heartfelt video message from Michelle Valentine—perfect for birthdays, anniversaries, congratulations, or just sending love! You can choose the occasion and include a custom message to make it extra special.
Videos are approximately 1 to 2 minutes long, professionally recorded, and delivered to your email within 3 to 5 business days. It’s a fun and meaningful way to surprise a loved one with a message from a national PBS TV host!
Learn more or request your custom greeting on our Video Greetings product page.
Love Eat Travel Magazine is a beautiful, digital magazine curated by PBS TV host Michelle Valentine. Each monthly issue includes behind-the-scenes stories from the TV series, exclusive U.S. travel content, local recipes, travel tips, and inspiring photography and art.
A subscription is included with your Silver donation level ($14.95/month) or higher. Subscribers receive the full-color magazine via email each month, along with access to the Digital Goodies Vault, packed with downloadable art, recipe cards, and planning tools!
Ready to subscribe or preview a sample issue? Visit the Magazine Subscription page.
