Return Policy for Michelle Valentine’s Shop
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund nor exchange. To complete your return, you must notify us via email within 7 days of shipping date. Returns/Refunds/Exchanges require a receipt or proof of purchase. FINAL SALES: Items marked as Sale, Final Sale, or Clearance are final. Final Sale items cannot be returned/refunded/exchanged.
To be eligible for a return, your item must be unused and/or unworn (with tags) and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Downloadable products
- In-person courses
- Health and personal care items
- Sale/Final Sale/Clearance items
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, guide, course, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. Please note that all defective item(s) are subject to inspection and may require photo proof. To exchange for the same item, send us an email at [email protected] and the subject line write, EXCHANGE. In the message, please provide your NAME, ITEM YOU WISH TO RETURN, YOUR SHIPPING ADDRESS, AND WHY YOU WISH AN EXCHANGE. We will reply within 48 hours with easy instructions for returning your item to exchange.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item was not marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
Shipping Returned Products
To return your product, you should mail your product to: Michelle Valentine Media, P.O. Box 3357, Apollo Beach, FL 33572 USA
Please DO NOT send your purchase back to the manufacturer.
Shoes must be returned in their original shoe box, unworn, without damage to the shoe box. DO NOT USE THE BRAND SHOE BOX as a shipping box.
Shipping and handling on returned merchandise is non-refundable. Please note that all defective item(s) are subject to inspection and may require photo proof. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Return Process FAQ’s
What is the Michelle Valentine’s Shop return policy?
We want your shopping experience at Michelle Valentine’s Shop to be amazing! Check out our simple returns below. If you have any questions, please email us at [email protected]
How do I return my purchase?
To return your item(s), follow the steps below:
How do I initiate the return process?
YOU MUST EMAIL US WITHIN 7 DAYS OF RECEIPT OF YOUR ITEM IF YOU WISH TO INITIATE A RETURN.
How do I email you about my return?
Email us at [email protected]. In the subject line write, RETURN. In the message, please provide your NAME, ITEM YOU WISH TO RETURN, YOUR SHIPPING ADDRESS, AND WHY YOU WISH A RETURN. Please also briefly tell us exactly why you are returning your item. We will reply within 48 hours with easy instructions for returning your item to us.
How long do I have to make a return?
Return items are accepted within 30 days from the shipped date. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend shipping with insurance. Taking a photo of your shipping receipt is a good idea for your own records. Michelle Valentine’s Shop is not responsible for packages lost or damaged in transit.
Where do I send my return?
Please initiate the emailed return process. Once completed, you will be provided with our mailing address. You can also send your return through an insured traceable carrier to the same address.
How can I get more help?
Email us at [email protected] with your questions related to refunds and returns.